Refund and cancellation policy

Last updated: November 7, 2026

CivilEngApps is a software subscription. This page explains how to cancel and when you can get your money back.

Free plan and free trial

You can use the Free plan without paying and without entering a card. New accounts can try all programs free for 15 days. You are only charged when you choose a paid plan.

Cancelling your subscription

You can cancel at any time from the billing portal: use the “Manage billing” button on your profile page, or “Manage billing & invoices” on the Plans and pricing page. The cancellation takes effect at the end of the period you have already paid for: you keep your paid plan until then and you are not charged again.

Refunds

• First purchase: if you are not satisfied, ask for a full refund within 7 days of your first payment for a paid plan.
• Renewals: we do not refund renewal payments of a subscription that was not cancelled before the renewal date, unless the law of your country gives you that right. Please cancel before the renewal date if you do not want to continue.
• If you change plan during a billing period, the difference is prorated automatically; no separate refund is needed.
• Where consumer law gives you a right to a refund or cancellation, that right is not limited by this policy.

How to ask for a refund

Write to us at info@civilengapps.com from the e-mail address of your account, with the date of the payment. We answer within a few working days. Approved refunds are paid back to the original payment method; your bank may need several days to show it.

Payments and taxes

Payments are processed by our payment partner Stripe, who is the merchant of record for your order. Sales tax or VAT is calculated at checkout and is refunded together with the payment.

Kontakt

Adey Abeba Software Solutions, Ontario, Kanada. E-mail: info@civilengapps.com.